We have a 30-day return policy, which means you have 30 days to request a return from the time you received the item.

To be eligible for a return, the item must be in the same condition you received it in, unused, with all tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.

14-day cooling-off period in the EU
If merchandise is delivered within the EU, you have the right to cancel or return the order within 14 days, without having to give any specific reasons. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

Returns

To make a return or exchange, please contact us at info@ajino.se and send us the following information:

Your name

Your address

Email address

Order number

Which goods are subject to the return?

Reason for return

We do not accept items that are sent back without a return being requested first.

Once we have received your email and processed your case, we will contact you with further information.

The customer is responsible for the shipping cost.

Changes
The fastest way to ensure you get what you want is to return the item you have and once the return has been approved purchase the new item separately.

Refunds
We will notify you when we have received and inspected your return, and whether or not the refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return and it will appear on your account.
If it has been more than 15 banking days since we approved your return, please contact us at info@ajino.se.